They will be responsible for answering inbound calls and collecting all pertinent information for the complaints. They essentially are responsible for asking the Who, What, When, Where, and How can we assist questions. They are the front-lines of the business, so they must have excellent customer service skills, be able to type without looking at the key board with a low error rate.
https://www.indeed.com/viewjob?t=qa+complaint+specialist&jk=799a5181abb5988c&_ga=2.154170872.1335194151.1562012451-1429968906.1557248850
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